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Over 1000 Windows 95 Programs (Microforum) (Disc 1).iso
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staycon.z
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FAQ.TXT
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1997-03-13
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Frequently Asked Questions
Q: Does Stay Connected work with AOL?
A: Yes! To "Stay Connected" with AOL, bring up the menu item "Options" and
select the tabbed dialog box labeled "America Online." Simply check the option
and you are all set!
Q: Why do I get a "No Service Available" status or "2 Red Icons"?
A: There are a few steps to remedy this situation. Please take the following steps:
1. Check that you have set to a valid host. We recommend www.best.com as the default.
However, sometimes even the most reliable machine has to be shutdown for servicing.
In this case, "No Service Available" will show up. Try changing the host to our
recommended backup choice: winsite.com
2. If you still get the red bar icon, it's recommended that you turn on ALL available
services to facilitate debugging. We provide 7 different services, namely,
HTTP, Echo, Discard, SMTP, FTP, Telnet & Time Server. Simply check "All Services"
in the "Advanced" tabbed dialog box. Now try again.
By now you should get a green light. If not, read on:
3. It is not important to obtain a perfect connection with a green light icon.
Stay Connected! will attempt to keep your connection alive by sending out signals
periodically. In such case, you'll still be able to stay connected even though the
tray bar icon shows red.
Q: Why do I see a few auto-connect dialog boxes popping up asking me to connect
to my ISP?
A: This is a feature with Windows 95 Dial-Up Networking (DUN). You should disable
the option for auto-connecting to your ISP. Alternatively, you should only check
for one particular tag service (one of the following: HTTP, Echo, Discard, FTP,
Telnet, SMTP, Time Server, Special Port) rather than selecting "All Services" under
Stay Connected! Options dialog box.
Q: Sometimes I still get disconnected. Why?
A: Two most common problems are:
1. Bad phone line. Make sure you clean your phone jack when you start to encounter
frequent disconnection. Dust may cause slow modem connection (e.g. connecting at
24000 bps rather than 28800 bps), and sometimes disconnects your active connection.
Contact your local phone company if the problem persists.
2. ISP disconnects you manually. This situation may happen when your ISP is
overloaded with users contesting for modem lines. We cannot do anything about this
as sometimes your ISP might run low on modem resources, especially during peak
hours. Approach your ISP for a solution.
Q: What is a timeout situation and how can I avoid the problem?
When a signal is sent to a remote host at any given time, a response from the
remote host is expected. Sometimes due to overloaded traffic on the Internet or
the remote host is down for service, a timeout situation occurs. In order to avoid
the problem, set your host to other sites. We recommend that you select HTTP
protocol as the preferred tag service and set your host to a well-known site like
www.microsoft.com or www.netscape.com
Q: Is a 16-bit version available in the near future?
We're using advanced technologies like multithreading and Windows 95/NT 4.0 user
interface in our code. Windows 3.11 does not have multi-threaded operation
and Windows 95/NT 4.0 user interface. A down-port to 16-bit is not possible.
However, we are currently planning for a 16-bit implementation and will be
released in the near future.
Q: How can I uninstall Stay Connected?
A: Before you uninstall, make sure that Stay Connected is not running. Simply check
for the icon with 2 bars at your Tray Notification Area (sometimes called Tool Tray)
and make sure it's not present before proceeding with uninstallation.
Select "My Computer", "Control Panel", "Add/Remove Programs", and look for the text
"Stay Connected! for Windows 95/NT" and double-click. A step-by-step guide
uninstallation procedure will guide you through.
If uninstallation still fails, you will have to manually delete the executable.
Simply search your hard drive exhaustively for the filename "StayCon.exe" and delete
it.